The Butlers & Household Consultancy (BHC) has established a strategic partnership with International Institute of Modern Butlers (IIMB) USA. Classes and training will be based on the IIMB training syllabus for its International Hospitality Training. Certificates will be issued by IIMB and co-jointly sign by Butlers & Household Consultancy.


                                   
 



Our International Programs are as follows:


  • Butlers & Hospitality Training

Butlers have represented the pinnacle of service quality for centuries. The more astute owners and managers of hotels, hotel condominiums, private villas and resorts have recognized this over the last several years and instituted a hospitality version of butler service.

Increasing numbers of hospitality venues are following suit because the standards of service, in a service-based industry, require them to meet rising guest expectations. Where do the pioneers with butler service go next? How do those without butler service implement it?

The answer is easy: after an initial brief consultation, you can proceed with training, apprenticeships and quality control, as well as innovative programs that leverage the earning power of butlers.

Specific programs that are available through seminars and courses:


  • Butler Persona.
  • Basic Butler Skills.
  • Advanced Butler Skills & Services
  • Butler Apprenticeship.
  • Etiquette & Protocol.
  • Butler Executive Training.

A partial list of hotels at which IIMB have trained:



Saudi Arabia

  • Saudi Arabia
  • InterContinental Al Khobar
  • InterContinental Dar Al Tawhid
  • InterContinental Iman
  • InterContinental Jeddah
  • InterContinental Jubail
  • Jeddah Conference Palace, Saudi Arabia
  • Makkah Guest Palace, Saudi Arabia
  • Qasr al Sharq, Waldorf Astoria Collection, Jeddah, Saudi Arabia
  • Riyadh Conference Palace, Saudi Arabia
  • Rosewood Al Faisaliah, Riyadh, Saudi Arabia
  • Rosewood 
    Corniche, Jeddah, Saudi Arabia

America
  • Acqualina Resort & Spa, Sunny Isles Beach, Florida
  • L’Auberge du Lac, Lake Charles, LA
  • Falling Rock, Pennsylvania
  • Mandarin Oriental, Miami
  • The Plaza (Fairmont), New York
  • The Setai, South Beach Miami
  • The Cloister, Sea Island, Georgia
  • Turnberry Isle Resort, Sunny Isles, Florida
  • Rosewood Mansion on Turtle Creek, Dallas

Turkey
  • Calista, Antalya, Turkey
  • Gloria Golf, Antalya, Turkey
  • Gloria Serenity, Antalya, Turkey
  • Gloria Verde, Antalya, Turkey
  • InterContinental Green Palace, Antalya, Turkey
  • Marmara, Istanbul
  • Rixos, Antalya, Turkey

India
  • Taj Bengal Kolkata
  • Taj Lake Palace
  • Taj Mahal, New Delhi
  • Taj Lands End, Mumbai
  • Taj Palace Hotel
  • Taj Rambagh Palace Jaipur
  • Taj West End Bangalore
  • Taj Umaid Bhawan Palace, Jodhpur
  • Taj Usha Kiran Palace, Gwalior
  • Ramagh Palace, Jaipur

Dubai
  • Burj al Arab, Dubai
  • Sofitel Luxury Brand: The Palace – Old Town, Dubai

Mexico
  • Rosewood Las Ventanas al Paraiso, Las cabos, Mexico
  • Rosewood Mayakoba, Yucatan, Mexico
  • Four Seasons, Punta Mita, Mexico

Africa
  • The Atlantic, Capetown
  • One & Only Cape Town, South Africa
  • Tintswalo Atlantic, Cape Town, South Africa
  • Tintswalo Safari, South Africa
  • Tintswalo Waterfall, Johannesburg, South Africa

Malaysia

  • Ritz Carlton, Kuala Lumpur


Singapore

  • Marina Bay Sands Integrated Resort, Singapore


Indonesia
  • Ritz Carlton, Jakarta
  • SILQ Kerobokan, Bali


Maldives

  • One & Only Reethi Rah, Maldives
  • Adaaran, Maldives

Thailand

  • Banyan Tree, Phuket, Thailand



Spain

  • Sofitel Essaouira Mogador Golf & Spa, Morocco


Qatar

  • Ritz Carlton, Qatar


Bahrain

  • Ritz Carlton, Bahrain



Bahamas

  • The Cove, Nassau, The Bahamas
  • One & Only Ocean Club, Bahamas


Mauritius 


  • Grand Mauritian (Starwood), Mauritius
  • One & Only Le Saint Gerand, Mauritius
and many more...


Please contact us for a complimentary consultation and more information about the training program. We are happy to help clarify your training needs and suggest options for a winning training program.



USD 62

one night
All guests can use the hotel’s Safety deposit box and Babysitting or child care free of charge.Corporate...
More Information>>

  • Spa Butlers
On-Site Training for Spa Facilities


For spas and hotels/resorts with spas, cross-training spa personnel in the smooth social skills of the butler (and cross-training butlers in some of the skills of the spa staff), will allow guests to experience the best of both worlds in one integrated experience.

Beyond this level, however, lies an option for spa hotels/resorts striving for the ultimate level of service and willing to make the investment: the Institute has launched the next-generation spa experience, with en-suite spas for guests, and 
therapists who are also fully trained as butlers to service guests exclusively and with the greatest of discretion.

We invite you to read the following articles to better understand this concept, how to differentiate your spa and hotel/resort from others through superior service and a seamless experience for spa guests.


Please contact us for a complimentary consultation and more information about the training program. We are happy to help clarify your training needs and suggest options for a winning training program.


  • Luxury Condo Hotels

For prospective owners to be enticed to buy into luxury condo, the developers and managers have to deliver experience, not just four walls. As with any effective marketing, it is the sizzle that sells, not the steak.

The sizzle is not really the marble baths with gold-plated fixtures, as these kind of amenities are almost the baseline of expectation. The sizzle includes the spa, restaurants, gym on or off-site, the theaters, etc. But even these are also part of the basic expectation.

What owners want more than anything else is to be pampered. They want to be wowed inside and outside their suites.

Owners paying $300,000 for a unit have different expectations from those paying $10 million. The majority lie in the 4-star to 4.5-star service range, and so developers, managers and owners are happy to provide and pay for maid and concierge services.

Five-star facilities, however, require butler service for those who have made the connection between pampering and butlers. Concierges pamper and offer marvelous service, but they are limited to front-of-house activities. They rarely do anything in guest or owner units short of delivering items or perhaps taking care of emergencies for absentee owners.


Please contact us for a complimentary consultation and more information about creating a butler service. We are happy to help clarify your training needs and suggest options for a winning training program.

  • Aviation Training

We, BHC & IIMB offers unique butler training for cabin crews on private jets and commercial airlines, and particularly for In-flight Butlers. Both modules augment pre-existing airline training with a curriculum that includes the superior service skills of the butler as adapted to modern, international travelers; as well as preventive, supportive and emergency medical care based around the In-flight Butler’s Medical and Safety Kit.


Nuala Galbari, Vice President, Aviation Services, has over 15 years’ experience as an in-flight supervisor and cabin services manager with several international airlines. She has helped develop a tailored program in cabin service and preventive and supportive medical care that will encourage greater passenger comfort and well-being.


The Medical Director, David L. Justis, M.D., is an experienced educator who helped promote the use of defibrillators in airports, airplanes and public facilities. He has trained cabin crews in emergency medical procedures for national and international airlines, and ministered to US presidents.


Please contact us for a complimentary consultation and more information about the training program. We are happy to help clarify your training needs and suggest options for a winning training program.


  • Mystery Guest Program

Not sure how employees are actually servicing guests?

Guest complaints and feedback are one barometer, but Mystery Guest visits allow proactive management that can keep the guest experience and word of mouth positive and occupancy levels high.

We apply the unique butler perspective of superior service to the observation and analysis of service levels in order to highlight trouble spots and individuals (as well as strengths) and identify underlying causes and trends so 
intelligent action can be taken.

Please contact us to find out more about Mystery Guest Program services for your employees.

  • Quality Control


Narrowing in on and Fixing Weaknesses. Almost all employees try their hardest to get things right. Sometimes they have the benefit of some training; or are trained according to a system that may not align with your desired style of service; or they may have the theory down, but be short on the application.

With such handicaps, employees tend to mess up, go downhill morale-wise and seek transfer, or are asked to leave.

Some employers will not bother with such employees. Those who try to fix the problem usually resort to continuing education that tends to be one-size-fits-all packages of information providing new information, rather than quality control of an individual to improve on specific weaknesses or to find out why they are not measuring up to what is required.

The kinder, more economical and less disruptive/aggravating course of action is to protect one’s investment, to keep employees winning by finding and eradicating areas of weakness so they can demonstrate competence in everything they are called upon to do. Then everybody wins.

Please contact us to find out more about quality control services for your employees.

About Us

Butlers & Household Consultancy provides expert training and consulting in etiquette, image, butlers and hospitality to hotels, resorts, cruise liners, spa, yachts, private estates and villas in Malaysia and the neighbouring countries.

Contact Us

  • Suite 5-7, Block C
    Megan Avenue 1
    50400
    Malaysia